FAQ

Our Most Frequently Asked Questions

If you have questions, please send us a message. We'll answer as soon as possible.

How do I make a payment?

You can make a payment online by choosing the city where received your fine. The payment process is fast, easy and secure.

How can I confirm my transaction has been completed?

If you are paying via the Internet, you will receive a digital receipt once your credit card charge has been authorized and your payment is completed. We recommend that you print out the digital receipt for your records as proof of payment.

What do I do with the confirmation number I receive?

When is my payment due?

Payment schedules differ for each government entity. Please refer to your government bill for exact due dates.

What credit cards can I use?

We accept Visa, American Express, MasterCard and Discover payment cards. The cards that are accepted will be identified when you make your payment.

I'm not sure if I have enough available credit on my credit card to make a payment. Who should I contact?

You should contact your credit card issuer using the number listed on the back of your credit card.

I completed my payment information, but I did not receive a confirmation number. Did my payment go through?

If you did not receive a confirmation number, please contact customer service through our online form.

I received a message that my credit card company did not authorize my payment. Who should I contact?

If your credit card company does not authorize your payment, you should contact your credit card issuer directly using the number on the back of your credit card.

Can I cancel a payment that has already been processed?

No. Once your payment information is submitted, the transaction is complete and cannot be cancelled.

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If you have questions, please send us a message.